~ How far ahead of time should I book my vehicle and driver?

We recommend that you reserve your vehicle 48 hours even weeks/months before you wish to travel. ASAP requests are subject to availability.

*Vehicles and drivers are secured by credit card information.

 

~ What if I decide I do not need the vehicle I have reserved?

 

Cancellation Policy:

 *Please Note- Credit Card Info. is required for Deposit to Secure or Cancel for all transport.    

We ask that you notify us of late arrivals or cancellations as soon as possible so that  waiting/stand-by fees do not incur.

The service must be cancelled 6 hour in advance, late cancellations or no-shows will be billed their full planned fare for services requested.    

*Please Notify within 6 Hours of your scheduled Arrival or Departure time to Avoid being Charged Full Fare.       

Call Toll Free   : 877-723-2525

For Late arrivals (exceeding one hour) will be charged a stand by fee for vehicle and driver wait time. Like any other business our service schedule does get busy, So please contact us toll free, ASAP before any delays.

 

~ What is the maximum capacity of your largest vehicle?

Our  vans can safely hold up to 6 passengers, while our Large vans holds up to 15 passengers. Lincoln Town cars can safely and comfortably hold from 1 to 4 passengers. Please inform dispatcher of all luggage amounts, extremely heavy luggage, large or oversized luggage when you call to book your vehicle. This will help us all avoid unnecessary delays.

5 x 8  secured & completely enclosed,  luggage trailer  (trailer requests are subject to availability ).

 

~ When I reserve Airport transportation, will I have to share that transportation with other riders?

No. We are a private transportation service so only You and your chosen guest's & luggage will be transported with our service.

 

~ Do you have any Non-Smoking Vehicles?

Yes, Our Vehicles are Non-Smoking and No Food or Drinks are allowed to be consumed while inside( with the exception of bottled water ). We take great pride in keeping them clean for each and every passenger that we transport.

 

~ Please, bring your own child safety seats!

What is Florida's Child Restraint Law?

All children under 6 years of age or younger must be properly restrained no matter where they are sitting in the vehicle. Children through age 3 must be secured in a separate carrier or a vehicle manufacturer's integrated child safety seat. For children aged 4 through 5 years, a separate carrier, an integrated child safety seat may be used. (FL Statute 316.613)..

 

~ Child safety seats - Q's & A's

Q. What is the fine for a child restraint violation?
A. Penalty for violation is $60 and 3 points.

Q. If the safety belt does not fit my child correctly should the shoulder belt be placed under the child's arm for a better fit?
A. Never put the shoulder belt under a child's arm or behind the back, as this increases the risk of severe injury in a crash. Use a booster seat to correctly position the lap and shoulder belts for children once they outgrow forward facing child safety seats at about 40 pounds and around 4 years old. Children from approximately 40-80 pounds and 4'9" should ride in a belt positioning booster seat.

Q. When can my child face forward?
A. Infants must ride rear-facing until they are at least one year old and weigh 20 pounds or more. Rear-facing, the infant should be semi-upright at an angle or no more than 45 degrees. A forward-facing older child should ride sitting upright. Never place a child in a child safety seat in the front seat of a vehicle equipped with a passenger air bag.

Q. What if my baby is over 20 pounds but is not 1 year old?
A. There are now several infant and convertible seats that can be used rear-facing at higher weights.

If you cannot obtain your own child safety seats please notify our dispatcher and she will try to obtain safety seats for you. Please note: extra costs will incur for child safety seats we must obtain.

 

~Please, No Alcohol Beverages or Open Containers

Alcohol Possession and Open Container Laws

Florida Law prohibits the possession of open containers of alcoholic beverages by the
driver and passengers of most motor vehicles. –This group includes the following ground transportation: Taxis & Airport Shuttles.

An open container is defined as "any container that is immediately capable of being consumed from, or the seal of which has been broken". Open containers must be carried in a locked glove compartment, locked trunk, or other locked non-passenger area of the vehicle. The driver of a vehicle with an open container anywhere else in the vehicle, yet not in the physical control of the container, is guilty of a non-criminal moving violation and subject to a fine. A passenger found in possession of an open container of alcohol is guilty of a non-moving violation, punishable by a fine.

 

~Please ... Respect our Vehicles , Thank you!

Please Note: There is a $100.00 Van clean up & damage charge for chairs, carpet vacuuming, steam cleaning, waste removal, and general cleanliness. Damage due to maliciousness or careless destruction or damage to any part(s) of the vehicles interior or exterior and all parts there of, may include a full replacement price of item(s)
and or its labor cost(s).